Within weeks of implementation,
- target recruitment goals were reached and Wisestaff was able to meet the QASP requirement of a 99% fill rate.
- Patients were being seen in a timely manner, and rescheduling for lack of personnel was reduced.
- The number of patient complaints fell, as well as the number of customer quality deficiencies.
- Employee satisfaction greatly improved, and turnover was eliminated for the remainder of the contract.